Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at mornisglobal@gmail.com.

Important:

  • Returns must be requested via email before sending any item back.
  • The return address and instructions will be provided after your return request is approved.
  • Items sent back without prior approval will not be accepted.

Return Shipping Costs

  • If you ordered the wrong product, changed your mind, or no longer need the item, the customer is responsible for the return shipping cost.
  • Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order with clear proof (photos/videos), so we can evaluate the issue and resolve it.

In such cases:

  • We will cover the return shipping cost
  • A replacement or full refund will be provided after verification

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

Exchanges

The fastest way to receive a different item is to return the original product. Once the return is approved, you can place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must meet the same return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method within 10 business days
  • Please note that banks or credit card providers may take additional time to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at mornisglobal@gmail.com.